CTETechWorks® (LMS) contains a variety of features and settings. These can sometimes be difficult to navigate for new or even experienced users. HBI offers a variety of support options for users in need. Here's a quick guide on how to access them.
Step 1: Click on the Support widget
Step 2: Enter your issue into the box that appears, and press enter to search.
Step 3: Select a relevant support topic from the list
Step 4: The selected support article will appear within the widget. To view a full-sized version of the article, click the expand view button (see above).
Step 5: Selecting the expanded view will open the article in a separate browser tab.
Step 6: If none of the provided articles were relevant, or you require more assistance, click on the Contact Us button in the widget to request help from a member of the CTETechWorks® (LMS) Support team.
Step 7: Select your issue type from the provided list. Users can also use this feature to suggest changes or additions to CTETechWorks® (LMS), through the Suggestion Form
Step 8: After selecting your issue type, fill out the provided form and click Send to submit your request to the CTETechWorks® (LMS) Support team. Please include as much detail as possible (including any necessary screenshots) to help our team address your issue/concern successfully.