Please provide this document to your IT staff.
This document is to provide settings to ensure the best student and instructor experience using CTEtechWorks® (LMS).
Whitelist Litmos Domain
The fastest way to improve the student and instructor experience in the LMS is to whitelist or allow litmos.com domain. While IP addresses are provided in the following pages, those are subject to change by our LMS provider.
Bypass Gaggle
Safety Management Software
Gaggle is a platform that monitors student activity to ensure students don’t harm themselves or others. We have noticed an increase in the use of this platform. Completing the following steps allows for a better experience using the password reset feature and receiving email from the LMS.
Allowing email to bypass Gaggle requires multiple steps.
Allowing the Litmos domain and email from the LMS (system@litmos.com) requires different steps depending on how Gaggle is set up in your environment.
Once you have completed the setup in your environment, please contact Gaggle to fully bypass litmos.com. If Gaggle is not contacted, the students may not receive emails sent from the LMS.
Resolving Issues with Expired Links
Microsoft Outlook Users
The user can login to the LMS using their regular credentials or if your company uses SSO. If the user does not remember their credentials or don’t use SSO, they can use the ‘Forgot Password’ link and access the LMS.
If your Company’s email server is scanning the link before the user receives the email (causing the link to no longer be valid), please share this information with your IT team. They might be able to configure links from Litmos to bypass the scanning, which will allow links to be untouched and allow the 'first time' click to be made by the user themselves.
Clients using Microsoft Email Services
If users are using a personal inbox (such as outlook.com / hotmail.com), they will need to disable 'link preview'. Use Link Preview in Outlook.com and Outlook on the web - Microsoft Support
If your Company uses Microsoft 365, your IT department can action the following:
1. Go to security.microsoft.com and login to your account. Be advised that administrator permissions will be required.
2. In the left-hand menu click on Threat Management, then select Policy from the drop-down.
3. On the Threat Policies page, under the Rules heading, click Advanced Delivery.
4. On the Advanced Delivery page you will see two tabs, the Spec Ops tab and the Phishing Simulation tab. Click on Phishing Simulation. 5. On the Phishing Simulation page beneath the heading, click "Edit".
5. In the side window titled Edit third party phishing simulations, click on the Domain drop-down. Add your domain in the field that is provided. The domain(s) you add here will be the training domain you use in your templates.
6. If link scanning is used in your tenant, you'll need to configure Simulation URLs to allow. Click this drop down and enter each Litmos domain you use in this format: https://hbi.litmos.com/*
Note: This issue seems to impact users using webmail as opposed to using the native Outlook program.
If you are not using a Microsoft Service, there needs to be a setting to not preview links that come from litmos.com, which your IT team can look into.
Gmail Users
Turn off preview pane.
1. On your computer, go to Gmail.
2. At the top right, click Settings and then See all settings.
3. On the top, select the Inbox tab and then scroll to the Reading pane.
4. Uncheck the "Enable reading pane" box.
5. At the bottom, click Save changes.
IP Addresses
The following IP addresses, service and email domains are being used by Litmos. Marking these IP addresses or domains as safe senders in your network or allow listing them should prevent or resolve errors with blocked emails, launching course content, or elements not loading in Litmos:
AWS Email Services
54.240.44.190
54.240.44.191
54.240.44.192
54.240.44.193
54.240.44.194
23.251.230.212
23.251.230.213
23.251.230.214
23.251.230.215
23.251.230.216
23.251.230.217
23.251.230.218
23.251.230.219
US Hosted SAP Litmos IPs
20.120.107.42
20.84.0.159
52.226.243.190
Other Services
Include other services
system@litmos.com – the email address that the end user sees
Below are the email addresses for all Litmos email notifications that are sent to users
@email.litmos.com
@email.amazonses.com
g1.litmos.com
app.litmos.com
litmos.com
contentlive-scanner.s3.amazonaws.com
static1.litmos.com - where the static portion of content is saved (ie CSS, JS, images)
static2.litmos.com - as above
contentlive.s3.amazonaws.com - amazon s3 bucket from where the content is served
cdn1.litmos.com - Content Distribution Network for US hosted Litmos sites
d16smq18f8amlc.cloudfront.net - serves the images that you upload in SAP Litmos, for instance course image, theme logo, user profile photo, etc.
jwpcdn.com - JWPlayer which is used to play Video files within SAP Litmos